Refund policy

Refund Policy

At LBoutique London, we strive to ensure every bouquet is delivered fresh and beautiful. However, due to the perishable nature of flowers, please note the following:

 

1. Non-Returnable Items

 

 

• Fresh flowers cannot be returned or refunded once prepared or delivered.

 

 

2. Refund Eligibility

 

You may be eligible for a refund if:

 

• The flowers arrive damaged or in poor condition,

• The wrong product was delivered.

 

To qualify, you must:

 

• Contact us within 24 hours of delivery, and

• Provide a photo of the issue for our review.

 

 

3. How to Request a Refund

 

To request a refund, please email us at lotus.boutique.london@gmail.com with:

 

• Your order number,

• A description of the issue,

• Photos of the bouquet.

 

We will respond within 48 hours to resolve the matter.

 

4. Delivery Issues

 

If the delivery cannot be completed due to:

 

• Incorrect address provided by the customer,

• Recipient not available to receive the order,

 

The order will be considered fulfilled, and no refund will be issued.

 

5. Contact

 

For all refund inquiries, please contact:

LBoutique Limited

London, United Kingdom

Email: lotus.boutique.london@gmail.com