Privacy Policy
This Privacy Policy governs the manner in which Silver Hoof Ltd. collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.lotus.boutique.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Silver Hoof Ltd.
https://www.lotus.boutique.co.uk | lotus.boutique.london@gmail.com |
46 Birdbrook Road, London, SE3 9QA
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
● monitor if our website is running with the high performance we are dedicated to providing;
● let you browse between products without having to start back from the home page each click;
● remember if you put something in your shopping cart before you decide to checkout;
● control that your data is processed securely
We call the information mentioned above "essential information" and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Order information you expressly provide
If you buy something from our store, we will need specific information about you. To fully process your order and deliver the flowers or products you selected, we need your personal data such as your first and last name, your email address and your delivery and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information on our "checkout page" before letting you finalize your purchase with the payment.
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
Personalization
We also use some specific information related to your visit, such as the timestamp of your visit, the product you viewed, where you are coming from (if you clicked on an advertisement or you just opened our directlink). This is very similar to the "essential information", but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interest and allows us to send you relevant communications. We capture this information through cookies, called a "beacon" that we allow you to block.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations. We need to provide sales reports to the HRMC in order to pay tax on any sales made online. To do this, we need to store information such as turnover, this is only possible by retaining such information, however personal information can be removed.
How to contact us with regards to privacy matters?
Ms. Karina Nizinkaja
lotus.boutique.london@gmail.com
Company Number: 07432858723
Do you need to lodge a complaint?
If you have a privacy complaint, you have the right to lodge a complaint with our supervisory authority, The Information Commisioners Office (ICO).
Policy Updates
If we update our Privacy Policy to reflect a change or improvement of our service or a new legal obligation, we will publish the new version on our website, and we will make it clear on our homepage (https://www.lotus.boutique.co.uk) so it will be visible as you enter our store.
This document was last updated on October 5, 2024
https://www.lotus.boutique.co.uk | lotus.boutique.london@gmail.com |
46 Birdbrook Road, London, SE3 9QA
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
● monitor if our website is running with the high performance we are dedicated to providing;
● let you browse between products without having to start back from the home page each click;
● remember if you put something in your shopping cart before you decide to checkout;
● control that your data is processed securely
We call the information mentioned above "essential information" and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Order information you expressly provide
If you buy something from our store, we will need specific information about you. To fully process your order and deliver the flowers or products you selected, we need your personal data such as your first and last name, your email address and your delivery and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information on our "checkout page" before letting you finalize your purchase with the payment.
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
Personalization
We also use some specific information related to your visit, such as the timestamp of your visit, the product you viewed, where you are coming from (if you clicked on an advertisement or you just opened our directlink). This is very similar to the "essential information", but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interest and allows us to send you relevant communications. We capture this information through cookies, called a "beacon" that we allow you to block.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations. We need to provide sales reports to the HRMC in order to pay tax on any sales made online. To do this, we need to store information such as turnover, this is only possible by retaining such information, however personal information can be removed.
How to contact us with regards to privacy matters?
Ms. Karina Nizinkaja
lotus.boutique.london@gmail.com
Company Number: 07432858723
Do you need to lodge a complaint?
If you have a privacy complaint, you have the right to lodge a complaint with our supervisory authority, The Information Commisioners Office (ICO).
Policy Updates
If we update our Privacy Policy to reflect a change or improvement of our service or a new legal obligation, we will publish the new version on our website, and we will make it clear on our homepage (https://www.lotus.boutique.co.uk) so it will be visible as you enter our store.
This document was last updated on October 5, 2024
